Enterprise Social Collaboration: Driving Customer Experience Excellence through Teamwork
Social media has fundamentally altered the business landscape. However, the use of social media is not solely confined to conversations between consumers or customer/company relationships—it also applies to internal communications between sales, marketing, customer service and product development. Best-in-class social collaboration users help employees and partners establish a single view of their customers and keep customer messaging consistent among numerous stakeholders. Download the report to learn how social collaboration processes and tools help companies improve customer experience management program results.