Today’s customer community does it all. Does yours?
Combine customer communities with self-service to maximize your support investments.
Helping executives align their companies to work better together
Change comes fast. How can organizations keep pace? Join us as we explore some of the seismic shifts underway in the workplace, in the marketplace and inside rapidly evolving companies.
Thought Leadership Collections for Executives
Combining Online Communities and Self-Service
Customer support and success professionals face the steep challenge of meeting real-time needs in the age of the customer. In this collection, you’ll find valuable resources that cover best practices for measuring case deflection, knowledge base implementation, increasing customer satisfaction through community, and more.See the full suite of resources on self-service online communities
Combining the Best of Intranets and Enterprise Social Networks
Today’s IT professionals are under pressure to meet the needs of business users faster than existing tools can deliver. In this collection, you’ll learn why intranets need to evolve – and how new “interactive intranets” reduce IT spend and drive higher performance for the entire organization.Discover our library of enterprise social intranet assets
Redefining the CIO
The job of the CIO is changing. Trends like cloud computing, the consumerization of IT and employees’ unprecedented access to technology are circumventing traditional controls and redefining the CIO’s role. Take a deep dive into the challenges and opportunities facing today’s IT leaders.Get e-books & more to align your organization toward the future