A Happier Workforce Means Happier Customers for French Clothing Retailer Kiabi
Kiabi: Retailer Drives Exceptional Employee and Customer Experiences With Interactive Intranet
Kiabi is a popular French fashion retailer with roughly 1,000 company-owned and franchise stores across Europe and €1.9 billion in sales from 20 million customers. The company is on a mission to “clothe the world in happiness” – and that applies as much inside the organization as it does outside. Kiabi believes happier, more engaged workers make for better customer service and a happier, more satisfied clientele.
Now Kiabi is taking that philosophy further with its new Jive Interactive Intranet. For the first time, the company’s 8,700 employees – 80% of then deskless workers – will be able to connect, share their enthusiasm and work together to deliver exceptional customer experiences. “At Kiabi the human element is fundamental, it’s part of our culture,” says Christelle Archambault, Kiabi’s Director of Strategic Planning and Communication. “Thanks to Jive we can share and spread these values.”