These companies got social
Read about their business transformation.
Alcatel-Lucent is a global leader in telecommunication technologies, including mobile, fixed, IP, and optics, as well as a provider of telecom applications and services. The company is headquartered in Paris, with over 77,000 employees and operations in more than 130 companies. Alcatel-Lucent includes research and development pioneer Bell Labs and counts among its employees some of the most respected experts in virtually every area of telecommunications.
As a top tier vendor to the healthcare community, Allscripts understands bringing together a diverse set of professionals-from physicians to business and financial staff to technology experts-is both a challenge and an opportunity. Allscripts had the vision for change-how to reduce healthcare costs, unite the industry, and create the largest and most valuable community of healthcare providers and staff. Jive provided the path to make this vision a thriving reality.
When an acquisition prompted Brocade to change its business model from indirect to direct sales, the company needed to quickly transform its corporate culture and get closer to customers in a way that still drove cost efficiencies. The challenge: scaling their sales, support, and marketing organizations to do more with the same infrastructure. And provide excellent customer service direct sales requires. The solution: leveraging Jive's unique ability to integrate external and internal online communities. The result: a web-enabled, go-to-market and customer service strategy that is fully aligned with its internal social networking and collaboration solution.
Bupa Live, based on the Jive platform, received a 2010 Digi award for best use of digital media for internal communications–and that's only a piece of the action that takes place 24x7 worldwide in this very dynamic Jive community. This case study is the story of how a healthcare company with employees in 11 countries, and customers in 190 countries, addressed its communication challenges on a global scale.
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner's world are not only clinicians, hospitals, and medical device partners, but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive to address a number of their key Social Business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive, but to also connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good. Today, more than 2,400 separate healthcare organizations communicate and collaborate on uCern™—powered by Jive—of which Cerner is just one.
Critical Mass, a digital marketing agency, helps the world's leading companies use digital channels, technology and disruption to create extraordinary experiences. Their Jive-powered CM1 community has provided the company with one place to find experts, connect people, assemble teams, collaborate on ideas, prepare proposals and deliver exceptional results.
CSC wanted a collaboration solution to help improve expertise location, speed up onboarding, promote innovation, preserve IP, and reduce time spent evaluating solution and technology partner options. Based on the viral success of its pilot (25K users in less than 20 weeks) and industry leadership and vision, Jive was the clear choice. With over 45,000 active members, Jive is at the heart of the company's internal platform, C3. In addition to collapsing time and geo barriers, CSC is seeing a reduction in proposal development times and customer acquisition costs and more collaboration around business processes that are driving efficiencies.
Devo Team Case Study
Download this case study in PDF format » See all of our case studies » Faster Sales, More Wins: Devoteam Streamlines Sales Cycle with Jive-Powered Deal Management Faced with an increasingly complicated and costly selling cycle, international IT consultancy Devoteam gave its sales process an end-to-end overhaul. By moving all deal management functions to Jive, [...]
Juniper turned to Jive to help their multiple business units learn about, and tap into, the skills, talents, and centers of excellence around the globe, and views SBS as a requirement to do business today. With over 1,100 unique visits a day, SBS is delivering business value by enabling engineers to self organize to manage projects, sales to collaborate on strategies to win business, product teams to partner on specifications, and ad hoc teams to form around special interest areas such as innovation.
LivePerson's Jive-powered social intranet, known as LivePerson Nation, is a hub of company collaboration, where colleagues from around the world get to know each other and get work done. In less than two years, the community has achieved 100% adoption.
Manheim uses Jive to galvanize its workforce and streamline operations. Selected over Microsoft SharePoint by Manheim to power its community, Jive is delivering results: intranet usage has grown to over 66%, reflecting a more engaged workforce; revenue-generating marketing promotions are delivered more quickly; and adoption of newly-standardized processes has improved.
National Instruments launched the NI Developer Community, powered by Jive, to help the NI worldwide community of engineers and scientists discover and collaborate on software code, tutorials, and engineering challenges. A year later, in phase two, National Instruments integrated Jive social media capabilities to connect with its fan-base of engineers and scientists through popular social media outlets like Facebook, YouTube, and Twitter to "play where our customers play." The results: greater customer success, better project feedback, increased awareness across the social web and improved sales from connecting community to commerce.
In recent years, Pearson had made a number of acquisitions in new markets, broadening its international reach and changing the shape of its workforce. With new companies on board and an increasing need for its different brands to work together, Pearson wanted a solution that would help its people collaborate and communicate across the group. Pearson's digital products and services are a key part of its offering to customers, and it was keen to provide its employees with an equally cutting-edge, technology-driven collaboration tool.
PGi is the global leader in virtual meetings. Over the last 5 years, the Meetings Experts at PGi have connected 600 million people in over 140 million meetings. PGi's innovative products iMeet® and GlobalMeet® provide a simple, personal and mobile experience to empower people to meet in more meaningful ways anytime, anywhere. Today, PGi serves over 35,000 enterprise customers worldwide and 75% of the Fortune™ 10
Premier Farnell selected Jive to power element14, a combined online technology resource and Social Business Software platform to decommission competitors and accelerate the sales cycle by driving industry awareness, new user registrations and conversions to the company's transactional site.
Strongmail's business was booming, but the company began to feel the limits of its existing communications infrastructure, which wasn't effectively scaling with their growth. Since Strongmail's business is providing leading enterprise email marketing solutions, the company was well versed in social media. Given this background, Strongmail set out to find a Social Business Software solution that would help them better connect and communicate with their customers, and build an employee community for collaboration—all while integrating with some of their legacy systems, notably Salesforce.com. Using Jive, Strongmail launched its internal and external communities, and today Jive is one of the business-critical backend systems that StrongMail depends on to run its business. Proving the point—adoption and participation is 86% and growing on the customer side, and 100% on the employee side.
Swiss Re selected Jive to support its "Play as One to Win" initiative to promote active collaboration across business units, locations, and time zones. With Jive, Swiss Re has improved its ability to exchange specialized expertise and information, has seen greater innovation in response to client needs, and is able to deliver services faster to key clients.
T-Mobile's strategy with their Jive platform, which they call T-Community, is to connect the dots between their Customer Care operations, their B2B operations, and their retail sales operations by consolidating and centralizing the information about products, services, pricing, policies, troubleshooting—everything that pertains to the frontline of their business—onto Jive. Before Jive, a retail sales rep could log into as many as eight different systems to find the information they needed. On Jive, it's all there for the asking.
Taleo uses Jive to power a community focused on enabling its over 2 million users to learn, engage, and extend the value of their investments in Taleo Talent Management. Their Jive community allows Taleo to provide better customer service; raise awareness of their broad range of offerings; and gain better insight into their marketplace.
Toshiba America Business Systems relies on Jive to effectively collaborate with its extensive and complex network of channel partners. With eXCHANGE, its Jive-powered community, TABS has shortened sales cycles and improved capacity among its resellers, partners and subsidiaries by providing a higher level of channel support without increasing costs.
UBM's initiative to operate as "one company" while maintaining the autonomy of its business units ultimately led to a significant change in the company’s culture. UBM went from a federated company with divisional and functional silos to one with a UBM-wide employee Social Business network, powered by Jive, where transparency and collaboration reign. And it’s paid off in concrete terms both for the company, with tangible business benefits, and the people who work for UBM, who can’t imagine doing business any other way.
A key driver of revenues for Vodafone Germany is their enterprise business unit, Vodafone Enterprise, which has a sales force of 1,000+ in eight regions and generates millions of Euros in sales annually for the company. As the company’s enterprise product portfolio grows in complexity so does its marketing and sales challenges. Vodafone Enterprise recently asked itself “How do we break out of our information silos and drive synergies across our talented teams?” Short answer: put Vodafone Enterprise on the web via the Jive Social Business platform to facilitate networking, transparency, and collaboration and, over the long run, help drive sales and revenues.
To grow and remain competitively positioned, Yum! relies on Jive to help fuel growth and competitive positioning by aligning its 6,000 corporate employees around key business goals and initiatives. Yum! views Jive as critical to break out of functional, departmental, and geographic silos to aggressively drive international expansion and build its brands. Yum!'s internal community, iCHING, delivers a platform for collaboration to drive innovation; the company has achieved a 100% adoption rate across its corporate employees.