Strengthen brands. Invite conversation. Fuel engagement.
Social Business Software for Branded Customer Communities
Don't just rely on consumer applications to engage with customers online. Social businesses rely on enterprise-scale customer communities to boost brand loyalty, solicit product feedback, and provide better customer support. Drive social web conversations from Facebook, YouTube, Twitter and other social networks to a branded customer community to manage your reputation, foster deeper loyalty, and get instant customer feedback.
Check me out
Members profiles don't just include images and personal details, but also everything they contribute to the community as well as their connections. That makes finding people with common interests easy, powerful, and searchable.
Feed me
No need to chase people, content, or conversations across countless forums, blogs, or wikis. Now, people can gravitate around the topics they care about and use whatever ways they want to socialize -- widgets abound for popular content, new members, popular discussions and much more. Stay in the know via email, RSS, dashboards, and more.
Gold stars for everyone
A built-in reward system encourages participation and provides incentive for people to engage with other people's content. You can even rate other people's content, videos and more.
Personalize your experience
Design their own view of your community. Every member of has the option of creating a custom interface with the ease of drag-and-drop. Content here, content there. 1, 2, or 3 columns? It's a view that only they see and it's a great way to give control to members without making a mess for everyone else.
Extreme makeover
Brand your community as much, or as little, as you like. Sites that match your look and feel can be accomplished without requiring extensive resources.
Welcome mat
Newcomers to the community benefit from a New User Wizard, which walks employees through the initial steps to creating a profile and engaging in the community. A "Tips and Tricks" widget delivers helpful advice on how to get the most out of the community, as well as participate more fully.
