JiveX Social Community Software:
Instantly-on, Cloud-ready Customer and Partner Communities
Delight customers while deflecting cases and cutting costs. Collaborate with partners and developers. JiveX communities take engagement to new heights, driving satisfaction, sales and lifetime value.
- Learn MoreJonathan Martin | EMCWatch the Video
“Jive is really empowering us to do fundamentally new things and unlock latent business value.”
- Learn MoreDustin Smith | Tableau SoftwareWatch the Video
“Jive has helped improve marketing, sales, products and customer satisfaction. It’s driving immense value.”
- Learn MoreScott Tweedy | T-MobileWatch the Video
“It’s integrated into every facet of our business. We cannot stay competitive and effective without Jive.”
Keep everyone engaged, 24×7. With its elegant and responsive mobile web experience, JiveX lets everyone participate in your community wherever they are and whatever device they use.
Integrated With the Social Web
JiveX lets you manage all your online conversations in one convenient location. It automatically displays Facebook fan page content and Twitter activity in your community, where resident experts can respond. The responses get posted back to Facebook and Twitter. All environments stay in sync and customers everywhere get the answers they need.
Design and admin capabilities
Optimized Case Deflection
No more scavenger hunts. Focused searching lets you deliver pinpoint answers to customer questions and fine-tune case deflection. You can configure spotlight search results to specifically highlight answered questions or knowledge base articles from specific areas of the community.
Your online community may be the richest source of customer intelligence you’ll ever have. And Jive lets you mine it, with ready-made reports that reveal critical sentiments, behaviors and motivations. Identify your fans, stay ahead of trends and optimize your community for engagement and loyalty.
Want to start a VIP support group for a top-tier customer? Or a collaborative space for partner enablement? Just pick from our list of pre-built templates or quickly design one of your own to create a group that’s perfect for the job.
Role-based administration and advanced moderation give you all the control you need. Permission and profile settings, configurable phrase monitoring and spam detection let you be the gatekeeper.
Flexible, Scalable Deployment Options
With JiveX in the cloud, companies can take advantage of Jive’s constant innovation and seamless updates, without sacrificing power, scalability or security. JiveX Custom is also available for those who need additional customizations.
Marketing System Integration
JiveX unifies your social marketing efforts with your lead and opportunity tracking. Imagine your marketing system automatically extracting customer intelligence from your community, and using lead data to personalize users’ community experience. It sounds like the holy grail of online marketing. It is.
More Ways to Engage
It goes way beyond knowledge base documents and forums. From stunning videos and media-rich blogs to shared files, public and private groups, interactive discussions and live events, JiveX is the most powerful environment ever designed for community engagement.
Jive makes it easier than ever to create and share gorgeous videos. Post videos from your thought leaders, and put a face on your organization. Share some support tips or how-tos, and let community members post their own video testimonials.
Jive’s Advanced Gamification Module expands on the platform’s built-in game mechanics to deliver a more personalized, highly targeted experience. Advanced gamification makes it easy to create custom missions, competitions, badges and redeemable rewards to drive user participation, engagement and helpful behaviors like peer-to-peer support and...
Resonata analyzes the activity in your Jive customer community and reveals the sentiments, behaviors and motivations that drive participation and satisfaction. Identify your champions and detractors, track trends and spot emerging problems – in seconds with a few clicks.
Extend the power of your JiveX community and consolidate your online customer conversations. StreamOnce brings Facebook and Twitter interactions into your community, so you and your community members have one place to respond, and all environments stay in sync.
Jive Anywhere is a revolutionary capability that brings community conversation to every website and web-based application. Wherever users go on the web, they can instantly access relevant discussions from your Jive community, and easily share web content with fellow community members.
Never miss a great idea and avoid the perception that customer feedback goes into a black hole. Ideation makes it easy to capture, share and discuss the best and brightest ideas in your community.
Enrich your JiveX community with great videos. Jive’s video module gives you (and your community members) everything needed to create, collaborate on and share high-quality videos.
When legal, regulatory, or investigative situations require searching communications in Jive, eDiscovery delivers. eDiscovery allows administrators to search Jive for content related to specific users, and export the results for use in third-party eDiscovery management tools.
With Jive for Office, your community members can co-create, edit and share docs in real time from Microsoft Office. If your JiveX community is used for customer, partner or developer collaboration, this is a great way to keep everyone in sync and up-to-date, even when...
Outlook module lets users stay connected and participate in your Jive community even while working in Outlook. They can access people and information, take part in discussions and more, all from their inbox.
Outlook Web Access
Outlook Web Access lets users stay connected and participate in your JiveX community even while working in Outlook Web Access. They can access people and information, take part in discussions and more, all from their inbox.
Jive Product Blog
Latest from the Jive Community
Sneak Peek - New CMR reports, Influencers in Resonata, DES UI - Cloud Summer Release
Aug 25, 2014
I have some great pieces of news to share on the analytics front for the cloud summer release. New CMR Reports Views of Answered Questions Leaderboard Influencers Availability Features How does it work? Data Export Service UI FAQ and Notes New CMR ReportsWe added two new reports at the Community... Read More »
Feature Defaults in Summer 2014 Cloud Release
Aug 24, 2014
As you prepare for the Jive/JiveX Summer 2014 release, we wanted to post a short guide to some of the settings that relate to new features and where to change them, if you intend on staggering their rollout in your community. You may, for example, choose to experiment a little... Read More »
Sneak Peek: Deep Dive for Sharing to Multiple Places
Aug 24, 2014
Documents Where You Need ThemIn the Jive Summer 2014 release, we're introducing a feature that solves a real problem people face when content needs to be available in multiple locations: Content in Jive is generally created in a Group or Space, but if all or part of the audience isn't... Read More »