JiveX Social Community Software:
Instantly-on, Cloud-ready Customer and Partner Communities

Delight customers while deflecting cases and cutting costs. Collaborate with partners and developers. JiveX communities take engagement to new heights, driving satisfaction, sales and lifetime value.

Discover how McAfee cut support calls by 26% while increasing satisfaction by 25%.

Current Version: Spring Release

Fast Answers

JiveX answers questions before customers even think of picking up the phone. Just start typing, and JiveX finds the answer in seconds, highlighting helpful people, places and content inside and outside your community. Result: happy customers, deflected calls, lower support costs.

Find Answers within your Community using Jive
Gamification

JiveX comes with the industry’s most advanced gamification right out of the box. Drive desired behaviors with badges and tailored missions. Amp up enthusiasm with points that users can redeem in your rewards store. Grant special privileges to nurture fans and product champions.

Gamification with Jive
Engaging Visual UX

JiveX provides all the familiar social networking features and consumer-style simplicity that users love: crystal-clear pictorial navigation, personalized activity streams, rich personal profiles, captivating multimedia content and more.

Jive Software - engaging UX
Totally Mobile

Keep everyone engaged, 24×7. With a great mobile web experience for your customers and fantastic mobile apps for your staff, JiveX lets everyone participate in your communities wherever users happen to be.

Jive Software works on desktop or mobile
Integrated With the Social Web

JiveX lets you manage all your online conversations in one convenient location. It automatically displays Facebook fan page content and Twitter activity in your community, where resident experts can respond. The responses get posted back to Facebook and Twitter. All environments stay in sync and customers everywhere get the answers they need.

JiveX integrates with the social web
Pixel-Perfect Design

Create elegant themes that look great and perfectly capture your brand. Drag and drop to arrange elements and customize navigation and functionality in minutes. No web development experience required.

Theming Jive with custom branding and pixel-perfect designs
Optimized Case Deflection

No more scavenger hunts. Focused searching lets you deliver pinpoint answers to customer questions and fine-tune case deflection. You can configure spotlight search results to specifically highlight answered questions or knowledge base articles from specific areas of the community.

Jive search provides case deflection
Point-and-Click Analytics

Your online community may be the richest source of customer intelligence you’ll ever have. And Jive lets you mine it, with ready-made reports that reveal critical sentiments, behaviors and motivations. Identify your fans, stay ahead of trends and optimize your community for engagement and loyalty.

Analytics charts for Jive community data
Built-in SEO

Don’t worry about SEO. Jive has it covered. All content, including user posts, is automatically optimized for search engines, ensuring that your community is the go-to source for answers, information and conversation.

Jive provides built-in SEO tools
Place templates

Want to start a VIP support group for a top-tier customer? Or a collaborative space for partner enablement? Just pick from our list of pre-built templates or quickly design one of your own to create a group that’s perfect for the job.

A Jive place template
Moderation

Role-based administration and advanced moderation give you all the control you need. Permission and profile settings, configurable phrase monitoring and spam detection let you be the gatekeeper.

Role-based moderation tools in Jive
Flexible, Scalable Deployment Options

With JiveX in the cloud, companies can take advantage of Jive’s constant innovation and seamless updates, without sacrificing power, scalability or security. JiveX Custom is also available for those who need additional customizations.

Flexible, Scalable Deployment Options
CRM Integration

With out-of-the-box CRM integration, you can automatically or manually escalate customer issues to cases. And customers can easily view the status of their cases in the community.

JiveX-CRM-Connector
Marketing System Integration

JiveX unifies your social marketing efforts with your lead and opportunity tracking. Imagine your marketing system automatically extracting customer intelligence from your community, and using lead data to personalize users’ community experience. It sounds like the holy grail of online marketing. It is.

Jive integrates with Marketo
Profiles with Personality

Jive takes personal profiles to a whole new level. Create photo albums, share your skills and interests, get endorsed by peers. Search for like-minded users based on expertise and mutual connections. Make the connections that cement real relationships and build community.

A Jive personal profile
More Ways to Engage

It goes way beyond knowledge base documents and forums. From stunning videos and media-rich blogs to shared files, public and private groups, interactive discussions and live events, JiveX is the most powerful environment ever designed for community engagement.

Jive tools for engagement
Beautiful Videos

Jive makes it easier than ever to create and share gorgeous videos. Post videos from your thought leaders, and put a face on your organization. Share some support tips or how-tos, and let community members post their own video testimonials.

Jive cross-platform video
Advanced Gamification

Jive’s Advanced Gamification Module expands on the platform’s built-in game mechanics to deliver a more personalized, highly targeted experience. Advanced gamification makes it easy to create custom missions, competitions, badges and redeemable rewards to drive user participation, engagement and helpful behaviors like peer-to-peer support and...

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Advanced Gamification App Screenshot
Resonata

Resonata analyzes the activity in your Jive customer community and reveals the sentiments, behaviors and motivations that drive participation and satisfaction. Identify your champions and detractors, track trends and spot emerging problems – in seconds with a few clicks.

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Resonata App Screenshot
StreamOnce

Extend the power of your JiveX community and consolidate your online customer conversations. StreamOnce brings Facebook and Twitter interactions into your community, so you and your community members have one place to respond, and all environments stay in sync.

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StreamOnce App Screenshot
Jive Anywhere

Jive Anywhere is a revolutionary capability that brings community conversation to every website and web-based application. Wherever users go on the web, they can instantly access relevant discussions from your Jive community, and easily share web content with fellow community members.

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Jive Anywhere App Screenshot
Ideation

Never miss a great idea and avoid the perception that customer feedback goes into a black hole. Ideation makes it easy to capture, share and discuss the best and brightest ideas in your community.

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Ideation App Screenshot
Video

Enrich your JiveX community with great videos. Jive’s video module gives you (and your community members) everything needed to create, collaborate on and share high-quality videos.

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Video App Screenshot
eDiscovery

When legal, regulatory, or investigative situations require searching communications in Jive, eDiscovery delivers. eDiscovery allows administrators to search Jive for content related to specific users, and export the results for use in third-party eDiscovery management tools.

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eDiscovery App Screenshot
Office

With Jive for Office, your community members can co-create, edit and share docs in real time from Microsoft Office. If your JiveX community is used for customer, partner or developer collaboration, this is a great way to keep everyone in sync and up-to-date, even when...

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Office App Screenshot
Outlook

Outlook module lets users stay connected and participate in your Jive community even while working in Outlook. They can access people and information, take part in discussions and more, all from their inbox.

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Outlook App Screenshot
Outlook Web Access

Outlook Web Access lets users stay connected and participate in your JiveX community even while working in Outlook Web Access. They can access people and information, take part in discussions and more, all from their inbox.

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Outlook Web Access App Screenshot

Meet JiveX

Animated stories that show what we do and why.

See the Animation