Jive-For-Customer-Service

Delight Customers, Decrease Costs with Jive's Customer Service Software.

Deflect calls, cut support costs and increase customer satisfaction. All at the same time, with one simple, easy-to-use customer service solution.

Jive customers average a 15% increase in workforce productivity. You can, too.

Better Customer Service, Lower Costs

Jive for Customer Service lets you deflect calls fast, cut support costs and increase customer satisfaction. All at the same time, with one simple, easy-to-use solution.

jive-for-customer-service
Rapid Answers

Jive answers questions before customers even think of picking up the phone. Just start typing, and Jive finds the answer in seconds, highlighting helpful people, places and content inside and outside your community.

Jive Enterprise Search - Find what you need
Peer-to-peer Support

Jive Customer Service Communities provide a place for customers to connect, share their knowledge and answer each other’s questions. In effect, they become an extension of your service team.

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Gamification

Basic game mechanics are built into Jive and automatic. But we’ve gone further, adding advanced gamification that really amps up participation and peer-based support.

Gamification with Jive
Analytics

Powerful, easy-to-use analytics let you identify your fans, spot emerging trends and optimize your community for engagement and loyalty. Insight is just a few clicks away.

Analytics charts for Jive community data
Private Collaboration

Collaborate privately with top-tier customers to address issues, get direct feedback and cultivate brand champions.

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Meet Jive

Animated stories that show what we do and why.

See the Animation