Delight customers, decrease costs with Jive's Customer Service Software.
Deflect calls, cut support costs and increase customer satisfaction. All at the same time, with one simple, easy-to-use customer service solution.
- Learn MoreJeff Murnan | GE HealthcareWatch the Video
“Jive has truly transformed the way we work. And on our customer side, it’s been a huge delighter.”
- Learn MoreDustin Smith | Tableau SoftwareWatch the Video
“Jive has helped improve marketing, sales, products and customer satisfaction. It’s driving immense value.”
- Learn MoreScott Tweedy | T-MobileWatch the Video
“It’s integrated into every facet of our business. We cannot stay competitive and effective without Jive.”
Jive has helped many of the world’s most successful customer service organizations slash costs, improve service quality and drive customer loyalty. The numbers tell the story. In studies of hundreds of Jive customers by leading research firms, the impacts were dramatic.
Reduction in call handling time
Reduction in call escalations
Increase in first call resolution rate
Increase in customer retention
Reduction in overall call volume
Reduction in call handling time: -15%
Reduction in call escalations: -13%
Increase in first call resolution rate: 16%
Increase in customer retention: 31%
Reduction in overall call volume: -8%
Powerful, easy-to-use analytics let you identify your fans, spot emerging trends and optimize your community for engagement and loyalty. Insight is just a few clicks away.
Optimized for mobile web, so customers stay engaged on the go.
Built-in CRM integration socializes tickets and case management.
Knowledge Base Builder
Turn customer conversations into knowledge base articles with a click.
Easy Theming & Customization
Create a unique look that matches your brand, in minutes.
Management & Moderation
Complete admin features with a simple console anyone can use.
Automatic SEO ensures visibility and drives traffic to your community.
Crystal-clear pictorial navigation takes users wherever they need to go.
Marketing Automation Integration
Connect your community activity to leads, opportunities and revenue.