Launch great online communities that people love. Companies worldwide are using Jive-x to better engage and serve millions of customers and partners – with breathtaking results.
Jive-x Customer, Marketing and Partner Communities
Jive-x is an out-of-the-box external community application that lets you connect, communicate and collaborate with customers and partners – providing best-in-class experiences that drive brand affinity and repeat business. Unlike Q&A forum software, Jive-x fosters deep engagement, authentic dialogue and lasting loyalty. It's quick and cost-effective via the cloud, and has helped our customers achieve some jaw-dropping results:
- Increased customer satisfaction by 30%
- Reduced content creation costs by 70%
- Improved call deflection rates by 40%
Brand Affinity, Better Service, Lower Costs
Jive-x leverages rich content, conversation and collaboration to drive brand mindshare, unprecedented satisfaction and share of voice in the marketplace. It accelerates growth while saving you a boatload of money. With point-and-click customization and SaaS deployment, it's surprisingly simple to create and launch compelling communities. You don't need any web development expertise, and upgrades are automatic with Jive-x in the cloud.
Everything You'd Expect, and More
Jive-x is far and away the most complete online community application out there. It's got everything you need to create communities that dazzle, delight and win over customers and partners. It's also easy to customize and deploy, optimized for mobile, SEO-friendly and integrates seamlessly with your CRM and marketing systems.
Drive New and Repeat Business
More Ways to Engage
It goes way beyond knowledge base documents and forums. From stunning videos and media-rich blogs to shared files, public and private groups, interactive discussions and live events, Jive-x is the most powerful environment ever designed for community engagement.
Never miss a great idea and avoid the perception that customer feedback goes into a black hole. Jive-x ideation makes it easy to capture, share and discuss the best and brightest ideas in your community.
Integrated with the Social Web
Jive-x lets you manage all your online conversations in one convenient location. Surface community content in Facebook and other web resources. Automatically display Facebook fan page content and Twitter activity in your community and let resident experts respond. The responses get posted back to wherever they originated: Facebook, Twitter, you name it. All environments stay in sync and customers everywhere get the answers they need.
Your online community may be the richest source of customer intelligence you’ll ever have. And Jive lets you mine it, with ready-made reports that reveal critical sentiments, behaviors and motivations. Identify your fans, stay ahead of trends and optimize your community for engagement and loyalty.
Increase Customer Satisfaction
Keep everyone engaged, 24×7. With a great mobile web experience, Jive-x lets customers and partners participate in your community wherever they happen to be. Responsive web design ensures they get the right information in the right format, regardless of device.
Jive-x comes with the industry’s most advanced gamification right out of the box. Drive desired behaviors with badges and tailored missions. Amp up enthusiasm with points that users can redeem in your rewards store. Grant special privileges to nurture fans and product champions.
Built-in SEO (Search Engine Optimization)
All content including user posts is automatically optimized for search engines, ensuring that your community is the go-to source for answers, information and conversation. And watch your reach broaden as community content grows, pulling in more customers and buyers through organic search.
Reduce Operating and Support Costs
Integration with CRM and Marketing Systems
With out-of-the-box CRM integration, you can automatically or manually escalate customer issues to cases. And customers can easily view the status of their cases in the community. Integration with marketing automation systems lets you drive relevant communication and interaction to end users. The outcome? Satisfied, loyal customers.
Role-based administration and advanced moderation give you all the control you need. Permission and profile settings, configurable phrase monitoring and spam detection let you be the gatekeeper, with minimal impact on users.
Accelerate Time to Market
Flexible, Scalable Deployment Options
With Jive-x in the cloud you benefit from of our constant innovation with seamless updates and minimal downtime. We also offer hosted or on-premise deployment to meet the specific needs of customers.
Pre-Configured Templates for Easy Deployment
Want to start a VIP support group for a top-tier customer? Or a collaborative space for partner enablement? Just pick from our list of pre-built templates, or quickly design one of your own to create a group that’s perfect for the job.
Leverage Our Expertise
Take advantage of the most experienced professional services team in the business. For over a decade, we've helped organizations of every size build and grow market-leading communities. Our services include:
- *Strategy consulting
- *Technical consulting
Get a Demo
See for yourself how Jive-x communities can help you better engage your customers and partners, improving service, sales, brand loyalty and more. Fill out the demo request form and we'll get back to you within 24 hours or the next business day.