Where prospects become customers, and customers become advocates
Customer, Brand and Partner Communities
Jive-x: Social Community Software
Looking for an online community to build brand mindshare, fuel sales or provide online support? Jive-x does it all, activating and accelerating every step of the customer journey, from discovery and product research to purchasing, support and advocacy. It turns visitors into prospects, prospects into customers and customers into champions – who convert more prospects. It's quick and cost-effective via the cloud, and it has helped many of the world's top companies attract, win and retain customers like never before.
The Customer Journey On Fast Forward
Drive Inbound Traffic, Grow Your Audience
Jive-x maximizes discoverability and reach, making your community the destination for answers and information on your company, products and market.
- Automatic SEO drives traffic through organic search
- Content syndication widens your reach
- Best-in-class community search lets visitors find information in seconds
- Event promotion pulls in more visitors
Simplify Product Research, Speed Buying Decisions
Jive-x communities provide the fast answers, captivating content and peer recommendations that speed purchase decisions and shorten sales cycles.
- Compelling content engages and informs: blogs, videos, discussions, events and more
- Advanced Q&A instantly identifies helpful answers and relevant content
- Streamlined registration and SSO simplify sign-up and sign-on
- Rich profiles bring community members to life
- Email newsletters deliver community news and pull users back in
- Multi-language support for international audiences
Close the Sale
Jive-x doesn’t just provide the knowledge and confidence people need to make buying decisions – it helps them over the goal line by providing a quick, frictionless transition to your purchasing process.
- Marketing automation integration supports targeted, personalized offers
- Ecommerce integration enables easy purchasing from the community
Drive Repeat Business
True success isn’t just making a sale. It’s making sure your customers fall in love with your products – because happy customers become repeat customers. Jive-x ensures a great post-sales experience, providing how-to information, tips, tricks and expert advice on how to use and get the most out of purchases.
- Knowledge base: create, curate and deliver better information, faster
- Rich media and interactions, from how-to videos to FAQs to user groups
- Advanced Q&A delivers rapid, relevant answers
- Total mobility: your community goes wherever users go
Provide Stellar Support While Cutting Costs
Delight customers with outstanding service while deflecting calls and slashing costs. Jive-x is the most powerful online support platform ever created.
- Support Center: out-of-the-box online support and case deflection environment
- Integrated CRM: easily escalate issues to cases
- Advanced Q&A: pinpoints best answers and automatically notifies users
- Engagement and rewards: powerful game mechanics drive peer-to-peer assistance
- Role badges: quickly see who’s who – employees, experts and more
- Moderation and spam prevention
Build an Army of Brand Advocates
They’re your biggest fans and strongest allies: the customers who believe in your products and know them best. Jive-x turns that enthusiasm into advocacy, cultivating product champions and letting them act as trusted brand ambassadors. It becomes a positive feedback loop, as they spread the love and convert new customers, in a way traditional top-down marketing never could.
- Advocacy accelerator: out-of-the box capabilities for nurturing advocates – special groups, missions, rewards
- Engagement and rewards – the industry’s most powerful built-in game mechanics spur desired actions
Analyze and Optimize
Jive-x includes the industry’s most powerful community analytics, providing the detailed insight you need to build a thriving community and engage customers at every stage of their journey.
- Understand the sentiments, influencers and behaviors that drive satisfaction and advocacy
- Track and maximize community adoption, engagement and growth
- Measure and increase the impact of communications and content
- Track and analyze social media conversations that matter to your company
- Export data to your favorite analytics tools or merge with your data warehouse
Great for Partner Communities, Too
Jive-x isn't just for customer communities. It's the ultimate platform for partner communities, driving and improving every stage of the partner lifecycle from onboarding to enablement and collaboration. Whether you’re selling, distributing or innovating, your Jive-x partner community is a one-stop-shop for partner training materials, product documentation, reseller tools, developer resources, interactive groups and private collaboration spaces.
Make your community the go-to source for partner and alliance information.
Help partners find answers and information in seconds.
Out-of-the-box Support Center
Resolve partner issues fast while cutting support costs.
Blogs, documents, discussions, videos, public and private groups, activity streams and more.
Engagement and rewards
Guided missions, rewards and peer recognition drive long-lasting engagement.
Learn More »
Discover Jive-x Partner Communities.
* Verified results from Jive-x customers
Want To Do More? Extend Jive-x.
The Jive-x platform is just the beginning. Choose from a wide array of Jive and third-party add-ons, integrations and modules to add new functions and do more.