Resource Library

Creating a Seamless Customer Experience
When budget is limited, you shouldn’t have to trade off between customer communities and self-service.
Cox Automotive Social Intranet Video
Cox Automotive’s new Jive-n-powered social intranet unites diverse business units and dispersed employees in one interactive community.
Don’t Choose: Combine Customer Communities & Self-Service
On Demand Webcast
Get more out of your investment by integrating self-service into your customer community.
Enabling the Digital Workplace
On Demand Webcast
Join us for this session exclusively for the financial community, where we will share Jive’s current product direction and new innovations.
The Forrester Wave: Social Depth Platforms, Q2 2015
Analyst Report
With some of the highest scores for usability and customer satisfaction, Jive was named a Leader in this Forrester Wave report
The Best of Both Worlds: Self-Service Communities
At Jive, we know that self-service capabilities and customer communities are critically important, and that you shouldn’t choose one over the other.
DIRECTV: Jive-n is Social Intranet, Collaborative Hub and Company Directory Rolled into One
Case Study
Jive-n helped turn DIRECTV into a connected enterprise, powering engagement, collaboration and closer ties among thousands of employees.
Gartner: Why You Need to Rethink Your Customer Self-Service Strategy
Analyst Report
By 2017, 67% of customer service interactions won’t require a human. Are you ready?
Ditch the Inbox: Rethink Email and Boost Employee Engagement Infographic
You need to reach the right people at the right time and gauge the effectiveness of your communication.
FICO Spurs Digital Migration, Cultural Transformation with Jive-n Social Intranet
Case Study
Learn how FICO’s social intranet provides seamless collaboration across systems, apps and devices, providing a huge boost to employee engagement and productivity.
The Future of Intranets and Enterprise Social Networks
E-Book: The Future of Intranets and Enterprise Social Networks—Why Businesses Need an Interactive Intranet
2015 TSIA Member Customer Success and Support Spending Report
Analyst Report
Learn where customer support professionals are planning to invest in technology for 2015-2016
4 Reasons No One Reads Your Employee Newsletter
Is your team working hard in different directions? Learn how to best communicate alignment to your employees and measure your communication’s impact.
Jive Chime: Real-time Messaging App for Teams
Jive Chime is a messaging app that lets you quickly and securely connect with teammates on the go.
The End of the Sitrion and Sharepoint Intranet Era
As Microsoft shifts its focus to the cloud, it’s clear that the Sharepoint Intranet era is ending. So where does this leave custom SharePoint…
1 2 3 19