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Resource Library

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Ever wonder how work worked 30 years ago? The modern office has evolved a great deal in a short span of time. See the evolution
The Odyssey of the Office: Our Workplace Evolving in Time
Infographic
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TSIA’s John Ragsdale and Jive’s Kim Celestre talk about how support, executed well, accelerates the customer journey for new and existing customers
Accelerating the Customer Journey with Social Support
On Demand Webcast
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People learn in all sorts of ways—shouldn’t your support forums reflect that?
The Information Wilderness: Support Forums Without Visuals
Video
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Customers don’t have just one form of communication—so why are you only offering a single support path? See why a seamless, multi-channel support experience matters.
The Information Wilderness: Slow Customer Support
Video
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Want an easy way to build activity and boost engagement in forums and communities? It’s simple: give customers the tools to share.
The Information Wilderness: Isolation in Community Forums
Video
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An active customer community is a wonderful thing—but how do you make sure your customers are getting the right information?
The Information Wilderness: Inaccuracies in Customer Forums
Video
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There’s nothing cozy or inviting about an empty customer forum. But how do you entice them to take off their coats and stay a while?
The Information Wilderness: Empty Customer Communities
Video
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Why make your customers’ support journey harder than it has to be? See how an active customer community with quality content can help build loyalty.
The Information Wilderness: Hidden Community Forums
Video
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By giving your evangelists some love—and allowing forum members to reward others—you’ll gain a more engaged, loyal community.
The Information Wilderness: Apathy in Community Forums
Video
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There are so many ways to express “brand”— images, web copy, social, forums—but do your customers get a consistent experience across all of them?
The Information Wilderness: Brand Disconnect
Video
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Clinicians struggle with many obstacles to coordinating and delivering value-based patient care. Learn how to overcome those obstacles and simplify clinicians’ lives in this resource kit.
Simplify Healthcare Communication with HIPAA Compliant Healthcare Collaboration
Resource Kit
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In an era when skilled workers have lots of options, engagement is the key to attracting and retaining top talent. Download this collection of resources and learn how a Jive…
Employee Engagement & Onboarding HR Portal Software
Resource Kit
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Download this resource kit and learn how organizations like yours united their workforce – and their technology landscape – with a secure, interactive intranet.
Interactive Intranet Collaboration Software
Resource Kit
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Companies that embrace transparency break down silos, reduce redundancies and create a happier workforce. See how Jive helps Yahoo! work transparently.
The Workstyle Movement – Episode 3: Working Transparently
Video
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Businesses who use freelancers gain flexibility, scalability and an amazing network of talent. Learn how to keep freelancers engaged and invested.
The Workstyle Movement – Episode 2: The Freelance Nation
Video
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