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Resource Library

Customer Support

PGi empowers sales, communications and global collaboration with Jive-powered employee network.
PGi Builds a Connected Brand With Social Business Software
Case Study
StrongView uses Jive products to power its customer community and employee community, which includes an integration with Salesforce.
StrongView Integrates Jive Communities with Salesforce to Serve the Needs of an Email Marketing and Social Media Firm
Case Study
T-Mobile drives increased customer service, retention and loyalty with Jive internal and external communities.
T-Mobile Delivers “Un-carrier” Customer Service Using Jive-n and Jive-x
Case Study
How EMC is driving brand advocacy, customer loyalty and sales with Jive-x communities.
EMC Maximizes Marketing Impact with Jive-x Customer Community
Case Study
How HomeAway created a vibrant online community with a seamless user experience, and a platform to support rich interactive content.
HomeAway Builds Brand and Thought Leadership with Jive-x Public Community
Case Study
ADTRAN’s Jive-x customer support community lets customers get quick answers and resolve issues fast. Result: happier customers and lower costs.
ADTRAN Revamps Customer Support with Jive-x Customer Service Community
Case Study
McAfee revamps customer support, driving efficiency up and costs down with Jive-n and Jive-x communities.
McAfee Revamps Customer Support with Jive-Powered Communities
Case Study
Tableau’s Jive-x-powered customer community is a thriving ecosystem that converts prospects, improves products, builds brand and cements customer retention.
Tableau Cuts Support Costs, Drives Sales & Innovation with Jive-x Customer Community
Case Study
Schneider Electric revamps internal collaboration and external customer support and partner engagement with Jive-n and Jive-x communities.
Schneider Electric Energizes Productivity, Sales and Partner Engagement with Jive-n and Jive-x Communities
Case Study
Social communities have become an innovative technology for optimizing customer support.
Social Communities Cultivate Engaging Customer Relationships
Analyst Report
McAfee “We’ve seen a dramatic drop in our service request volume, not because customers are just finding their own answers, which is great, but also because we have product management,…
McAfee Testimonial Video
T-Mobile How Jive communities became the engine of customer support, service and sales at T-Mobile, reducing costs and increasing satisfaction.
T-Mobile Testimonial Video: Will Rose
T-Mobile Jive-n and Jive-x communities are the centerpiece of T-Mobile’s customer-centric strategy, driving up satisfaction while enabling huge efficiency gains and saving millions of dollars.
T-Mobile Testimonial Video: Krissy Espindola
T-Mobile Scott Tweedy describes how Jive-n and Jive-x align front-line service and sales at T-Mobile, leading to new efficiencies and greater customer satisfaction.
T-Mobile Testimonial Video: Scott Tweedy
EMC Jonathan Martin describes how EMC has driven engagement to new heights and unlocked latent business value with employee and customer communities powered by Jive-n and Jive-x.
EMC Testimonial Video: Jonathan Martin
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