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Analyst Reports

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Learn how B2B marketing professionals are developing strategies and programs to engage buyers in shaping opinion and sentiment about their offerings
Forrester Research: Advocate Marketing Creates B2B Customer Relationships That Last a Lifetime
Analyst Report
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Who are the social software providers and how will they evolve?
The Aragon Research Globe™ for Social Software, 2015: Knowledge at the Core
Analyst Report
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This analyst report from Current Analysis details the radical shifts happening in traditional communication today.
Social Collaboration Platforms: Why Some Initiatives Fail and Others Flourish
Analyst Report
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With some of the highest scores for usability and customer satisfaction, Jive was named a Leader in this Forrester Wave report
The Forrester Wave: Social Depth Platforms, Q2 2015
Analyst Report
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By 2017, 67% of customer service interactions won’t require a human. Are you ready?
Gartner: Why You Need to Rethink Your Customer Self-Service Strategy
Analyst Report
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Learn where customer support professionals are planning to invest in technology for 2015-2016
2015 TSIA Member Customer Success and Support Spending Report
Analyst Report
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Marketers lead brands in creating social networks to deliver better engagement and business results
Constellation Research: Branded Social Networks for Customer Engagement
Analyst Report
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From Forrester Research: A Stable Social Landscape Will Foster Marketing, Customer Insights, and Sales Success
Forrester Research: Branded Communities
Analyst Report
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Unlocking value and productivity through social technologies
McKinsey: The Social Economy
Analyst Report
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Jive Software Named a Leader in the IDC MarketScape for Worldwide Enterprise Social Networks
IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
Analyst Report
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Jive Named a Leader in Enterprise Social Platforms
The Forrester Wave™: Enterprise Social Platforms, Q2 2014
Analyst Report
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Social communities have become an innovative technology for optimizing customer support.
Social Communities Cultivate Engaging Customer Relationships
Analyst Report
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Jive Positioned in the Leaders Quadrant of Gartner, Inc.’s Magic Quadrant for Social Software in the Workplace
Gartner Magic Quadrant for Social Software in the Workplace
Analyst Report
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This latest research brief from Aberdeen Group explores the concept of “mobile deal management,” the real-life scenario played out in thousands of live sales meetings every day.
Aberdeen Group: Sales Enablement Mobilized: How to Seal the Deal Anywhere, Anytime, with Any Device
Analyst Report