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Analyst Reports

Gartner’s most recent report (January 2016) explores landscape of social software and its impact on the future of the workplace. Social software is become increasingly more connected to the user…
Gartner: The Future of Social Collaboration Software in the Workplace
Analyst Report
French research firm Lecko evaluated 28 global enterprise social networks—and ranks Jive as a global leader for the third year in a row.
Lecko: Latest Developments in Enterprise Social Networking
Analyst Report
This report by Aberdeen Group provides an overview of the returns companies achieve by investing in an online community platform.
Aberdeen Group – Online Communities: Bonding with Customers in the Digital Age
Analyst Report
Learn why 44% of companies surveyed have already incorporated online communities within their CEM channel mix
Aberdeen Group: The ROI of Investing in an Online Community Platform
Analyst Report
In this report from Aberdeen Research, you’ll learn how new digital technologies are helping best-in-class companies better engage and retain employees.
An Employee-Centric Digital Workplace: From Onboarding Through Engagement and Retention
Analyst Report
The ROI of online communities includes revenue generation, cost savings, and employee productivity
Constellation Research: Online Communities Provide Value beyond Call Deflection
Analyst Report
The onboarding process is in need of an overhaul, says analyst Zach Lahey. In this Aberdeen Research report, he describes what’s wrong and how to fix it.
Aberdeen Research – Employee Onboarding, Engagement & Retention
Analyst Report
Learn how B2B marketing professionals are developing strategies and programs to engage buyers in shaping opinion and sentiment about their offerings
Forrester Research: Advocate Marketing Creates B2B Customer Relationships That Last a Lifetime
Analyst Report
Who are the social software providers and how will they evolve?
The Aragon Research Globe™ for Social Software, 2015: Knowledge at the Core
Analyst Report
This analyst report from Current Analysis details the radical shifts happening in traditional communication today.
Social Collaboration Platforms: Why Some Initiatives Fail and Others Flourish
Analyst Report
With some of the highest scores for usability and customer satisfaction, Jive was named a Leader in this Forrester Wave report
The Forrester Wave: Social Depth Platforms, Q2 2015
Analyst Report
By 2017, 67% of customer service interactions won’t require a human. Are you ready?
Gartner: Why You Need to Rethink Your Customer Self-Service Strategy
Analyst Report
Learn where customer support professionals are planning to invest in technology for 2015-2016
2015 TSIA Member Customer Success and Support Spending Report
Analyst Report
Marketers lead brands in creating social networks to deliver better engagement and business results
Constellation Research: Branded Social Networks for Customer Engagement
Analyst Report
Social communities have become an innovative technology for optimizing customer support.
Social Communities Cultivate Engaging Customer Relationships
Analyst Report
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