Resource Library

Analyst Reports

The Forrester Wave: Social Depth Platforms, Q2 2015
Analyst Report
With some of the highest scores for usability and customer satisfaction, Jive was named a Leader in this Forrester Wave report
Gartner: Why You Need to Rethink Your Customer Self-Service Strategy
Analyst Report
By 2017, 67% of customer service interactions won’t require a human. Are you ready?
2015 TSIA Member Customer Success and Support Spending Report
Analyst Report
Learn where customer support professionals are planning to invest in technology for 2015-2016
Constellation Research: Branded Social Networks for Customer Engagement
Analyst Report
Marketers lead brands in creating social networks to deliver better engagement and business results
Forrester Research: The Social CIO
Analyst Report
Download the Forrester Report, The Social CIO, to learn how your organization can utilize a new system of engagement & help workers in their…
Forrester Research: Branded Communities
Analyst Report
From Forrester Research: A Stable Social Landscape Will Foster Marketing, Customer Insights, and Sales Success
Building the Boundless Intranet for a Digital Workplace
Analyst Report
Gartner’s report, “Building the Boundless Intranet for a Digital Workplace,” discusses how businesses go beyond B2E to redefine the role of social intranet.
McKinsey: The Social Economy
Analyst Report
Unlocking value and productivity through social technologies
IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
Analyst Report
Jive Software Named a Leader in the IDC MarketScape for Worldwide Enterprise Social Networks
The Forrester Wave™: Enterprise Social Platforms, Q2 2014
Analyst Report
Jive Named a Leader in Enterprise Social Platforms
Social Communities Cultivate Engaging Customer Relationships
Analyst Report
Social communities have become an innovative technology for optimizing customer support.
Gartner Magic Quadrant for Social Software in the Workplace
Analyst Report
Jive Positioned in the Leaders Quadrant of Gartner, Inc.’s Magic Quadrant for Social Software in the Workplace
Aberdeen Group: Learn, Collaborate, Connect, Close: Best-in-Class Mobile Sales Enablement
Analyst Report
Aberdeen’s Sales Effectiveness research into Sales Mobility introduces the concept of the seller capable of collaborating from anywhere, and any device.
Aberdeen Group: Sales Enablement Mobilized: How to Seal the Deal Anywhere, Anytime, with Any Device
Analyst Report
This latest research brief from Aberdeen Group explores the concept of “mobile deal management,” the real-life scenario played out in thousands of live sales…