Resource Library

Analyst Reports

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The Forrester Wave: Social Depth Platforms, Q2 2015
Analyst Report
With some of the highest scores for usability and customer satisfaction, Jive was named a Leader in this Forrester Wave report
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Gartner: Why You Need to Rethink Your Customer Self-Service Strategy
Analyst Report
By 2017, 67% of customer service interactions won’t require a human. Are you ready?
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2015 TSIA Member Customer Success and Support Spending Report
Analyst Report
Learn where customer support professionals are planning to invest in technology for 2015-2016
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Constellation Research: Branded Social Networks for Customer Engagement
Analyst Report
Marketers lead brands in creating social networks to deliver better engagement and business results
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Forrester Research: The Social CIO
Analyst Report
Download the Forrester Report, The Social CIO, to learn how your organization can utilize a new system of engagement & help workers in their…
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Forrester Research: Branded Communities
Analyst Report
From Forrester Research: A Stable Social Landscape Will Foster Marketing, Customer Insights, and Sales Success
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Building the Boundless Intranet for a Digital Workplace
Analyst Report
Gartner’s report, “Building the Boundless Intranet for a Digital Workplace,” discusses how businesses go beyond B2E to redefine the role of social intranet.
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McKinsey: The Social Economy
Analyst Report
Unlocking value and productivity through social technologies
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IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
Analyst Report
Jive Software Named a Leader in the IDC MarketScape for Worldwide Enterprise Social Networks
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The Forrester Wave™: Enterprise Social Platforms, Q2 2014
Analyst Report
Jive Named a Leader in Enterprise Social Platforms
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Social Communities Cultivate Engaging Customer Relationships
Analyst Report
Social communities have become an innovative technology for optimizing customer support.
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Gartner Magic Quadrant for Social Software in the Workplace
Analyst Report
Jive Positioned in the Leaders Quadrant of Gartner, Inc.’s Magic Quadrant for Social Software in the Workplace
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Aberdeen Group: Learn, Collaborate, Connect, Close: Best-in-Class Mobile Sales Enablement
Analyst Report
Aberdeen’s Sales Effectiveness research into Sales Mobility introduces the concept of the seller capable of collaborating from anywhere, and any device.
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Aberdeen Group: Sales Enablement Mobilized: How to Seal the Deal Anywhere, Anytime, with Any Device
Analyst Report
This latest research brief from Aberdeen Group explores the concept of “mobile deal management,” the real-life scenario played out in thousands of live sales…