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Analyst Reports

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Learn why 44% of companies surveyed have already incorporated online communities within their CEM channel mix
Aberdeen Group: The ROI of Investing in an Online Community Platform
Analyst Report
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This report by Aberdeen Group provides an overview of the returns companies achieve by investing in an online community platform.
Aberdeen Group – Online Communities: Bonding with Customers in the Digital Age
Analyst Report
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In this report from Aberdeen Research, you’ll learn how new digital technologies are helping best-in-class companies better engage and retain employees.
An Employee-Centric Digital Workplace: From Onboarding Through Engagement and Retention
Analyst Report
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The ROI of online communities includes revenue generation, cost savings, and employee productivity
Constellation Research: Online Communities Provide Value beyond Call Deflection
Analyst Report
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The onboarding process is in need of an overhaul, says analyst Zach Lahey. In this Aberdeen Research report, he describes what’s wrong and how to fix it. Learn more >
Aberdeen Research – Employee Onboarding, Engagement & Retention
Analyst Report
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Learn how B2B marketing professionals are developing strategies and programs to engage buyers in shaping opinion and sentiment about their offerings
Forrester Research: Advocate Marketing Creates B2B Customer Relationships That Last a Lifetime
Analyst Report
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Who are the social software providers and how will they evolve?
The Aragon Research Globe™ for Social Software, 2015: Knowledge at the Core
Analyst Report
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This analyst report from Current Analysis details the radical shifts happening in traditional communication today.
Social Collaboration Platforms: Why Some Initiatives Fail and Others Flourish
Analyst Report
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With some of the highest scores for usability and customer satisfaction, Jive was named a Leader in this Forrester Wave report
The Forrester Wave: Social Depth Platforms, Q2 2015
Analyst Report
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By 2017, 67% of customer service interactions won’t require a human. Are you ready?
Gartner: Why You Need to Rethink Your Customer Self-Service Strategy
Analyst Report
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Learn where customer support professionals are planning to invest in technology for 2015-2016
2015 TSIA Member Customer Success and Support Spending Report
Analyst Report
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Marketers lead brands in creating social networks to deliver better engagement and business results
Constellation Research: Branded Social Networks for Customer Engagement
Analyst Report
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Social communities have become an innovative technology for optimizing customer support.
Social Communities Cultivate Engaging Customer Relationships
Analyst Report
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Jive Positioned in the Leaders Quadrant of Gartner, Inc.’s Magic Quadrant for Social Software in the Workplace
Gartner Magic Quadrant for Social Software in the Workplace
Analyst Report
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This latest research brief from Aberdeen Group explores the concept of “mobile deal management,” the real-life scenario played out in thousands of live sales meetings every day.
Aberdeen Group: Sales Enablement Mobilized: How to Seal the Deal Anywhere, Anytime, with Any Device
Analyst Report