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Resource Library

Analyst Reports

Learn how B2B marketing professionals are developing strategies and programs to engage buyers in shaping opinion and sentiment about their offerings
Forrester Research: Advocate Marketing Creates B2B Customer Relationships That Last a Lifetime
Analyst Report
Who are the social software providers and how will they evolve?
The Aragon Research Globe™ for Social Software, 2015: Knowledge at the Core
Analyst Report
This analyst report from Current Analysis details the radical shifts happening in traditional communication today.
Social Collaboration Platforms: Why Some Initiatives Fail and Others Flourish
Analyst Report
With some of the highest scores for usability and customer satisfaction, Jive was named a Leader in this Forrester Wave report
The Forrester Wave: Social Depth Platforms, Q2 2015
Analyst Report
By 2017, 67% of customer service interactions won’t require a human. Are you ready?
Gartner: Why You Need to Rethink Your Customer Self-Service Strategy
Analyst Report
Learn where customer support professionals are planning to invest in technology for 2015-2016
2015 TSIA Member Customer Success and Support Spending Report
Analyst Report
Marketers lead brands in creating social networks to deliver better engagement and business results
Constellation Research: Branded Social Networks for Customer Engagement
Analyst Report
From Forrester Research: A Stable Social Landscape Will Foster Marketing, Customer Insights, and Sales Success
Forrester Research: Branded Communities
Analyst Report
Unlocking value and productivity through social technologies
McKinsey: The Social Economy
Analyst Report
Jive Software Named a Leader in the IDC MarketScape for Worldwide Enterprise Social Networks
IDC MarketScape: Worldwide Enterprise Social Networks 2014 Vendor Assessment
Analyst Report
Jive Named a Leader in Enterprise Social Platforms
The Forrester Wave™: Enterprise Social Platforms, Q2 2014
Analyst Report
Social communities have become an innovative technology for optimizing customer support.
Social Communities Cultivate Engaging Customer Relationships
Analyst Report
Jive Positioned in the Leaders Quadrant of Gartner, Inc.’s Magic Quadrant for Social Software in the Workplace
Gartner Magic Quadrant for Social Software in the Workplace
Analyst Report
This latest research brief from Aberdeen Group explores the concept of “mobile deal management,” the real-life scenario played out in thousands of live sales meetings every day.
Aberdeen Group: Sales Enablement Mobilized: How to Seal the Deal Anywhere, Anytime, with Any Device
Analyst Report