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Analyst Report

Forrester Report: Benchmarking Your Enterprise Collaboration Program

Forrester Research: Create A Benchmark Strategy For Your Enterprise Collaboration Technology

Implementing a successful enterprise collaboration (EC) strategy means more than selecting the right technologies or services. It requires a high degree of maturity in the way you apply these tools, drive adoption and ensure effective use. How do you know you’re on the right track?

In this Forrester Research report, you’ll learn how to map out a model for enterprise collaboration benchmarking that helps your application development and delivery (AD&D) professionals understand their current state and set a path for the future. You’ll learn how to:

  • Choose the right combination of metrics.
  • Measure your maturity, taking in the full scope of the customer experience ecosystem.
  • Set up a benchmark program assessing governance, tool adoption, future requirements, and business impact.

Download the report:

Forrester Research: Create A Benchmark Strategy For Your Enterprise Collaboration Technology by Art Schoeller