Analyst Report

Forrester Report: Measuring Enterprise Collaboration Success

Forrester Research: Effective Enterprise Collaboration Grows Your Bottom Line

So you want to make your business more collaborative, and you’ve engaged your application development and delivery (AD&D) team to help with new tools. But is it working? Are your efforts paying off for your business?

It’s not always easy to tell, since operational and customer experience (CX) improvements can result from many factors. Forrester’s Total Economic Impact (TEI™) Model can help you do a realistic assessment, linking collaboration improvements to actual employee- and customer-oriented metrics.

The result? An accurate ROI measurement that lets you gauge your real impact, demonstrate success and continue improving your efforts for even better business outcomes.

Download the report:

Forrester Research: Effective Enterprise Collaboration Grows Your Bottom Line by TJ Keitt and Liz Witherspoon