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Case Study

T-Mobile Delivers “Un-carrier” Customer Service Using Jive-n and Jive-x

T-Mobile shook up the wireless industry in 2013 with its “Un-carrier” initiative, abandoning two-year phone contracts and hefty termination fees for a model based on superior customer service. At the center of that customer-centric strategy is Jive. Together, Jive-powered employee and customer communities provide a one-two punch that’s helped T-Mobile drive higher satisfaction, retention and loyalty.

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