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Industry: Technology
  • $millions saved through call deflection
  • 46% of questions answered by peers
  • Increased sales & loyalty

Jive-x for Customer Support

National Instruments: Support Community Drives Satisfaction And Sales

A One-Stop Shop for Customer Support

NI’s Jive-x customer community serves as a center of peer-based support, customer advocacy and feedback, leading to increased sales, greater loyalty and more competitive products – while deflecting cases and saving millions of dollars in support costs. It’s a place where customers and developers exchange code and knowledge, answer each other’s questions, and suggest new product ideas. Not only are active community members more satisfied, but they’re more likely to purchase products, and to refer NI to others.

It's really become our one-stop shop for anything community. Anytime we need to connect with each other as employees, or need to connect with our customers, or if our customers need to connect to each other, Jive is the platform.
Emilie Kopp
Social Strategist
National Instruments