- 40% savings on support costs
- Rapid adoption: 75,000 registered users
- Greater sense of belonging and social connection
Jive-x Customer Support Community
Penn Foster: Jive-x Student Community Builds Bonds, Cuts Costs
Happier Students, Big Savings
As an online educational institution, Penn Foster needed a way for remote students to connect socially, get to know one another and kindle the kind of community spirit that physical campuses provide. Penn Foster also needed a more efficient way to provide information and answers to students. The cost of traditional phone and email support had risen to $7.75 per transaction, with an average of 687,000 transactions per year.
The solution to all of the above was a Jive-x online community. It’s become the center of social connection and informal learning for more than 70,000 students. It’s also become a remarkably effective self-service hub, enabling students to find information resources and answer each other’s questions without having to make a phone call or send an email. As a result, interaction costs have dropped by 40% to $5.49, a major saving for the institution.
Director of Creative and Community Design