T-Mobile: Jive Drives Customer Knowledge for Better Service and Sales, Massive Savings
Vice President of Customer Service & Sales
T-Mobile Jive Sales and Support Hub
T-Mobile Testimonial: Jive Customer Service Community, and Social Intranet – Will Rose
Knowledgebase management for customer service; Better collaboration for teams, like HR, Marketing, and even Legal. Hear how Jive became the engine of customer support and service at T-Mobile, replacing multiple systems including SharePoint and Yammer. Internally, Jive is T-Mobile’s central knowledge source for customer service and sales. Externally, Jive-x powers T-Mobile’s online customer community.