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On Demand Webcast

Using Communities to Drive Loyalty

Learn how today’s customer service communities push collaboration to the next level by integrating all social channels with internal and external knowledge and your brand experts. This session draws from TSIA research and real-world examples of how to leverage all your service and media channels through an integrated community that drives loyalty and increases ROI.

Watch to explore how a variety of social tools are harnessed in the community experience to engage your customers, partners and employees in powerful new ways, letting them decide how and when to best interact.