On Demand Webcast
Creating a Successful Support Community
Your customers are demanding better answers faster and social media gives them a louder megaphone to do so. Few companies can afford to answer every question from every customer on a moment’s notice, but companies can’t afford to ignore or shunt customers into dead-end self-help systems either.
Listen to learn how Analog Devices uses social communities to increase case deflection, drive higher customer satisfaction and transform their most active customers into product experts.
- Key features of a successful customer support community.
- Ways to increase customer engagement and leverage peer-to-peer support to deflect support cases.
- How to drive higher customer satisfaction and customer lifetime value.