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On Demand Webcast

Creating a Successful Support Community

Your customers are demanding better answers faster and social media gives them a louder megaphone to do so. Few companies can afford to answer every question from every customer on a moment’s notice, but companies can’t afford to ignore or shunt customers into dead-end self-help systems either.

Listen to learn how Analog Devices uses social communities to increase case deflection, drive higher customer satisfaction and transform their most active customers into product experts.

You’ll learn:

  • Key features of a successful customer support community.
  • Ways to increase customer engagement and leverage peer-to-peer support to deflect support cases.
  • How to drive higher customer satisfaction and customer lifetime value.