On Demand Webcast
Online Community Best Practices: Support & Brand Affinity
Tableau Provides Support while Driving Brand Affinity with Online Community
Stronger brand reach, increased engagement, six-figure savings in support costs, informed product roadmap and 77.8% community growth… but how?
Tableau’s online community was primarily built to improve support and reduce its caseload through peer-to-peer assistance. Soon after they launched, their community went even further, becoming a thriving ecosystem that turns customers into brand advocates.
In this webinar, Tracy Rodgers, Tableau’s Community Manager, shares best practices that will enable you to:
- Achieve cost savings through support case deflection
- Improve products by integrating customer feedback into your customer roadmap
- Build your organization’s brand and cement customer retention and loyalty
Community Manager & Strategist
Director of Product Marketing