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On Demand Webcast

Managing Customers in a Social World

Your customers are demanding better answers, faster—and social media gives them a louder megaphone. Meanwhile, management is pushing you to reduce support costs and increase team efficiency. How do you please everyone?

Listen as panelists from Accenture, ThinkJar, and Jive discuss how social customer service solutions can help with this dilemma: increase customer satisfaction, lower costs, and increase support rep efficiency. Our panel will discuss practical advice and proven strategies for integrating Social into your organization’s customer service ecosystem, followed by an audience Q&A session.