skip navigation

On Demand Webcast

Optimize the Customer Experience

In today’s world, social communities allow brands to distinguish their products and services and transform customer engagement; ushering in a new era on how organizations communicate with their customers. And “business as usual” just won’t cut it. You need to keep up with the accelerated pace of change that superior customer support requires.

Join Elizabeth Herrell — VP and Principal Analyst at Constellation Research, Inc. — for an in-depth discussion on how market innovators, across various industries, redefined customer experiences and achieved ROI success through their online social communities.

This webinar will also offer guidance on how to identify the business value for creating social communities for external and internal users, and provide recommendations to help managers quantify social community benefits.