The Information Wilderness: Empty Customer Communities
Ever visit an abandoned community forum? When the tumbleweeds roll by and customers hear crickets, they’re not going to stay to ask a question—or hear the answer. What’s the secret to enticing them to stay a while? The answer: moderation and support.
In their support journey, customers are often forced to choose a path—either slog through a quagmire of community forums or slice through a tangle of self-service options. There’s a better way. With Jive-x, you can foster deep engagement, authentic dialogue and lasting loyalty.
Want to learn more? Check out the “Surviving the Information Wilderness” Infographic.