The Information Wilderness: Inaccuracies in Customer Forums
When someone asks a question in a busy customer community, they can get quite a few responses—and all with varying degrees of accuracy. While it’s great to have an active support forum, how do you make sure your customers are getting the right information? You need a few processes in place.
In their support journey, customers are often forced to choose a path—either slog through a quagmire of community forums or slice through a tangle of self-service options. There’s a better way. With Jive-x, you can foster deep engagement, authentic dialogue and lasting loyalty.
Want to learn more? Check out the “Surviving the Information Wilderness” Infographic.