The Information Wilderness: Slow Customer Support
“Should I call customer service? Send an email? Write a tweet? Ask a question in the forum?” With so many ways for customers to communicate with companies, it’s no wonder they feel confused by which path to take to get customer support. Learn how a seamless experience across all of a company’s channels is possible—and how speeding up the process improves customer loyalty and retention.
In their support journey, customers are often forced to choose a path—either slog through a quagmire of community forums or slice through a tangle of self-service options. There’s a better way. With Jive-x, you can foster deep engagement, authentic dialogue and lasting loyalty.
Want to learn more? Check out the “Surviving the Information Wilderness” Infographic.