Penn Foster’s Jive-x community brings together students, faculty and staff – building bonds, improving education and reducing support costs.
Penn Foster Testimonial Video Transcript
So we were looking for an online community because we’re an online institution and we have over 130,000 students, which we service each year. The students were unable to connect on a social level, and we wanted to provide a platform that would allow them to connect with one another, as well as with our faculty and staff. We also had a rising service issue happening, where our costs for interaction were rising steadily. By allowing the students to self-service on the Jive-x platform, we were able to reduce our service costs and reduce our inbound e-mail by nearly 40%.