Creating a Seamless Customer Experience
As Jive’s own VP of Global Support says, “There’s no customer support organization that’s ever been overfunded.”
Often, customer support departments trying to maximize their spending choose between investing in customer communities and investing in self-service capabilities. But by creating a customer experience with structured self-service, you can actually give customers exactly what they want—and your organization will get exactly what it needs.
Download this one-pager for a snapshot of how integrating self-service into customer communities is a win-win.