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The Best of Both Worlds: Combining Communities with Self-Service

Companies are constantly challenged to improve their customer service experience to meet increasing customer expectations—while at the same time, being asked to reduce costs. The popularity of new customer service communication channels just adds to the complexity of delivering a great customer experience.

The most effective solutions are often focused on either enabling customer communities that include questions from popular social channels or developing self-service capabilities powered by a knowledge base. At Jive, we believe both elements are critically important, and that you shouldn’t choose one over the other.

Download the whitepaper to learn how to deliver self-service communities in a seamless customer experience.