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Whitepaper

The Customer Service Balancing Act

New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

Read the whitepaper to find out how.

Cette livre blanc également disponible en français
Diese Whitepaper auch erhältlich in Deutsch