The San Manuel Band of Mission Indians is a federally recognized American Indian tribe located near the city of Highland, California. Like other governments, it seeks to provide a better quality of life for its citizens by building infrastructure, maintaining civil services and promoting social, economic and cultural development.

One economic development of the tribe, the San Manuel Indian Bingo & Casino , is among the largest private employers in the Inland Empire region with some 4,000 employees. Over the past 30 years, the casino’s business model has shifted and its workforce expanded in order to deliver new premium gaming experiences for patrons. With this growth also comes the need to develop new efficiencies to keep employees current with the vision of leadership. The organization went in search of a solution to heighten employee engagement, improve tribal operations and promote the collaborative culture of the tribe.

The San Manuel Indian Bingo & Casino launched a Jive-powered Interactive Intranet to drive employee productivity, engagement and strategic alignment

In order to grow along with this evolving workforce, the casino launched a Jive-powered Interactive Intranet to drive employee productivity, engagement and strategic alignment. Called “Fusion,” the new digital workplace is part of a cultural transformation meant to foster more collaboration and connections throughout the tribe.

In order to continue strengthening our vibrant culture and provide the best possible service to casino guests—while delivering critical funding for the future of the tribe—we needed a seamless, interactive intranet that would help us reduce meetings and email clutter. We chose Jive to replace our static intranet because we knew it could transform the way we do business through a powerful digital hub. Especially valuable are Jive’s capabilities for permissions-based collaboration spaces and groups, document management and intelligent enterprise search.

Greg Aldrich, chief information technology officer at San Manuel Band of Mission Indians, on how Fusion is transforming their business

Fusion will facilitate executive communications, project collaboration and employee on-boarding, while preserving corporate memory

The San Manuel Band of Mission Indians is currently rolling out its new interactive intranet to key departments, with a goal of reaching company-wide participation by the end of this year. Underpinned by Jive in the cloud, Fusion will facilitate executive communications, project collaboration and employee on-boarding, while preserving corporate memory. Within this mobile-enabled digital hub, executives can now interact with all levels of the organization via authentic, personal blogs, and employees gain one central place to connect, communicate and collaborate, as well as find knowledge and experts more easily. In addition, the tribe’s business committee and executive teams can use Fusion to streamline the way they work. As a result, the organization is converting all employees’ passion for the tribe into greater productivity, accountability and engagement.


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