Case Study

McAfee Revamps Customer Support with Jive-Powered Communities

With an eye toward providing best-in-class support, McAfee replaced its outdated support forums with a Jive-x customer community that now boasts over 100,000 registered users and millions of annual visitors. Internally, Jive-n powers a vibrant employee community where McAfee support staff collaborate, share knowledge and work together to solve issues faster. As a result, Jive has helped McAfee reduce call volume by 26%, cut call-handling costs by $2.6 million per year and increase customer satisfaction by 25%.

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