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On Demand Webcast

Accelerating the Customer Journey with Social Support

Are you meeting your customers’ needs—wherever they are?

The social support landscape is forever changing: customers have an ever growing number of platforms where they can vocalize dissatisfaction and where they expect to receive answers. With customers, prospects and even Wall Street listening, technology companies need to get this right the first time, and create dynamic programs for monitoring and moderating social conversations.

Join TSIA’s John Ragsdale for a webinar that analyzes how the State of Social Support has changed in the past 12 months and what customer support professionals must do to meet their audience’s needs, wherever they are. You’ll also hear from Jive’s Kim Celestre on how support, executed well, has a chain reaction that accelerates the customer journey for new and existing customers, all driven from the same online community.


John Ragsdale
Vice-President of Technology & Social Research
Kim Celestre
Senior Director, Product Marketing