Partnering For Success

From implementation through growth and optimization, our expert support and services teams will help you succeed at every stage.

Jive is part of the Aurea Software family of products, which means Jive customers can take full advantage of Aurea’s world-class support and professional services. Our teams will help you get the most out of your Jive implementation, solve your pressing business challenges and reap rapid ROI.


The Jive package includes Standard Support, designed to provide complete foundational support services to meet your day-to-day needs. Customers can also upgrade to Platinum Support, our concierge-level service and support tier, created to accelerate results for both on-premises and cloud customers.

Professional Services

Our Professional Services team helps you get the most from your Jive investment, delivering the strategic insights and hands-on assistance that drive continuous improvement and value. From intranet planning through launch, growth and ongoing optimization, we’ll help you succeed every step of the way.

Jive A-List Services

A-List Community Business Services for Jive, our most elite services tier, combine community optimization services with Platinum Support to simplify your job, drive breakthrough outcomes, and maximize the value of your community.

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See for yourself how Jive can drive productivity and engagement across your organization. Our experts will answer your questions and help you decide if Jive is right for your organization.